How does Digitec Galaxus AG handle my payment process with the end customer?

Digitec Galaxus AG acts as facilitator within the merchant programme. Among other things, Digitec Galaxus AG handles the entire payment process. However, the contract is concluded between you and the end customer.

Below is a simplified illustration of the payment process of customer orders for your products sold via Digitec Galaxus AG.

Fig. 1 Simplified illustration of payment process for orders

After the physical dispatch of the goods to the customer, Digitec Galaxus AG will pay you the cession/assignment of claims and collect the sales fee monthly.

If a customer returns an order, we will refund the sales fee and you will return the cession/assignment of claims. 

Fig. 2 Simplified illustration of payment process for returns

Version 27.11.2020