How does Digitec Galaxus AG handle my payment process with the end customer? October 25, 2021 13:32 Updated Digitec Galaxus AG acts as a facilitator within the merchant programme. Among other things, Digitec Galaxus AG handles the entire payment process. However, the contract is concluded between you and the end customer. Below is a simplified illustration of the payment process of customer orders for your products sold via Digitec Galaxus AG. Fig. 1 Simplified illustration of the payment process for orders After the physical dispatch of the goods to the customer, Digitec Galaxus AG will pay you the cession/assignment of claims and collect the sales fee monthly. If a customer returns an order, we will refund the sales fee, and you will return the cession/assignment of claims. Fig. 2 Simplified illustration of the payment process for returns Version 27.11.2020
