What requirements must I meet as a direct supplier (drop shipments)?

Direct deliveries are subject to specific requirements. The requirements include the following points, which can be checked by us through test orders.

Suppression of Sender Information

Digitec Galaxus AG doesn’t allow any supplier information in the detailed sending notifications (visible only for registered customers of the Swiss Post). Suppression of sender information can be requested via your Key Account Manager at the Swiss Post (free of charge).

Two options of implementation are to choose from:

• Suppression of the sender information for your current licence
• The creation of a new licence with suppressed sender information, to be used for deliveries on behalf of Digitec Galaxus AG only

Customers will still be informed about the shipment status, but without any information about the sender.

Tracking Numbers

Digitec Galaxus AG expects the transmission of the corresponding tracking number via EDI or CMI for all direct deliveries. If you repeatedly fail to transmit tracking information, we reserve the right to stop placing direct deliveries with you.

Shipping labels, sender address and delivery note

Digitec Galaxus AG prefers packages with address labels for direct deliveries. Either the sender is completely omitted on the label - or it must read as follows:

Digitec Galaxus AG
Returns
Parallelstrasse 10
5606 Dintikon

If you do not use address labels, you could use document pouches to enclose the delivery notes and indicate the address and sender. Regarding delivery notes, the following points must be considered:

• Digitec Galaxus AG only sends delivery notes to corporate customers who explicitly request a delivery note. Suppliers with a CMI connection receive the information whether the corporate customer wishes a delivery note or not. If you can’t take this setting into account, it’s preferred that all deliveries are accompanied by a delivery note.
• If a delivery note is used in a document pouch to indicate the address and sender, the package must never be accompanied by another delivery note.
• If a delivery note is enclosed, it must be in the format specified by Digitec Galaxus AG. Special attention must be paid to the following:
  • Correct logos in good resolution
  • Correct links in the header
  • Minimum height of the header
  • Margins

You can download the design templates and sample delivery notes here:

• Design-templates
• Sample delivery note (direct delivery)

Packaging

The packaging of the articles is subject to certain quality criteria. These are periodically checked by Digitec Galaxus AG and you are warned in case of misconduct.

• The shipment may not contain any advertisement, brochures, promotional gifts or other additions not explicitly requested by Digitec Galaxus AG.
• The consignment must be neutrally packaged (white labelling) and mustn’t allow any conclusion about the sender:
• No logos or URLs on the packaging, adhesive tape, outer packaging or packaging material
• Exceptions are manufacturer logos or brand logos on the outer packaging or other packaging material, adhesive tape, etc.
• The packaging must offer sufficient protection of the contents:
• The ratio of the volume of goods to the volume of packaging should be as optimized as possible (no air)
• The ratio of packaging thickness to weight must be selected in such a way that transport damage is minimized

An outer packaging is desired, but not mandatory. If no repackaging is made, then it’s mandatory that the goods are packed in such a way that no residues are left on the original packaging by labels, adhesives tape or similar.

Version 09.12.2021