How do I improve product availability in the online shop?

What is behind the evaluation of adherence to delivery dates?

To provide our customers with correct availability information as well as the expected delivery time of items, we have agreed upon a delivery time with all our business partners. This delivery period is stored in your partner profile at Digitec Galaxus AG.

Customer trust is the most important attribute in e-commerce. Therefore, we attach great importance to the fact that the indicated delivery dates are kept by our business partners. This is the only way to ensure that our customers, and thus the end customers of your products, won’t be disappointed and a long-term customer relationship can be established.

Naturally, a quick availability of the products is desirable and has a positive effect on the buying behaviour of our customers. However, this effect is disproportionately reduced if the promised delivery time can’t then be kept.

How does the evaluation of adherence to delivery dates affect the availability display on digitec and Galaxus?

An unsatisfied customer will share his negative experiences with his environment and thus deter potential customers from the relevant target group from buying your products on digitec or Galaxus. In the worst case, this won’t only have a negative impact on your products, but on the entire online store. More than half of all customer complaints at Digitec Galaxus AG are directly related to the delivery delays, mostly in connection with incorrect or outdated inventory data of our business partners and can often only be resolved with great effort on our part.

Digitec and Galaxus also have an evaluation tool with which our customers can rate the products they have purchased. The ratings by the community have a direct impact on sales. A satisfied customer, who receives his order on time, or even early, will recommend both your product and Galaxus.

How does the evaluation of adherence to delivery dates affect a partner?

Important: Your adherence to delivery dates is measured weekly and the delivery time is being adjusted accordingly. If you deliver faster than the currently stored delivery time, the delivery time will be adjusted downwards, which means better availability in the online store. Regular inventory data updates also have a positive effect on the availability display and thus the attractiveness of your products.

Products with up-to-date availability information are preferred by our customers. If products are bought more often, they are automatically displayed higher up on the online store.
In the case of products with several sources of supply on our part, preference is always given to suppliers who can provide current stock data and quick availability. In addition, such products are also better suited for promotions and teasers, which in turn increase the visibility in the store and increase sales. All these points lead to a higher purchasing volume, which allows our cooperation to grow further together. We always try to create win-win situations, so that all parties involved can benefit.

Version 01.02.2022