Where can I find the glossary for after sales terms? October 25, 2021 13:34 Updated Definitions of terms Dead on Arrival (DOA)A DOA case is defined as any immediately identifiable defect in the product that already existed at the time of delivery to the end customer or that occurs within the agreed DOA period. Warranty caseProduction and material defects are considered warranty cases. Excluded is improper use. Wearing parts such as batteries, toner or illuminants are excluded from the warranty unless otherwise agreed. Warranty periodThe warranty period begins with the receipt of the product by the end customer. The return time is considered either the date on which the defective product is received at a Digitec Galaxus AG store or the handover time to the respective forwarder in case of a return shipment. Should the manufacturer provide a deviating warranty period for products distributed by you, the former shall apply, provided that the warranty period is longer than the above-mentioned warranty period. Large ProductsProducts weighing more than 30kg or bulky goods (length 250 cm, circumference 400 cm). Low Cost ProductsProducts that aren’t worth returning or repairing due to their low purchase price. Out of WarrantyDefective products are out of warranty when either the warranty period has expired or the defect was caused by the customer's fault. Service CenterA service centre for repairs operated or commissioned by you. Repair durationThe repair duration is the time span between receipt of the returned product at your address or service centre and the date when the repaired product is returned to Digitec Galaxus AG or the end customer. If the agreed repair duration isn’t complied with, Digitec Galaxus AG will charge you the original price which Digitec Galaxus AG originally paid for the product. Version 1.12.2020