How do I process undeliverable direct deliveries? November 22, 2021 14:25 Updated For what reasons does a delivery come back? The following three reasons describe possible scenarios why items cannot be delivered by shipping service. Item cannot be delivered (due to incorrect or untraceable address) The recipient has moved (address is no longer correct) Refusal of acceptance (acceptance of the delivery is actively refused) What is to be done after a return? The shipment is returned to the sender (supplier) by the shipping service. Once the shipment has been returned, the supplier contacts Digitec Galaxus AG to find out what the customer and recipient would like to do with their order. Ideally, the shipment is sent again to the recipient's (corrected) address. If the order is cancelled because delivery is not possible, the item should be returned to the supplier's warehouse. If the item can no longer be placed in the warehouse, the next section comes into play. How do I forward an undeliverable shipment to Digitec Galaxus AG? Goods that can no longer be returned to the warehouse of the supplier may be forwarded to Digitec Galaxus AG. The parcel will be properly repackaged for dispatch to Digitec Galaxus AG. Before dispatch, please contact firstname.lastname@example.org by e-mail, indicating the order number, in order to receive a return label "Customer return from undeliverable postal delivery". With this label on the parcel, the goods will be sent to the relevant Digitec Galaxus AG warehouse, where they can be booked in and resold.