How do I process undeliverable postal deliveries (drop shipments)? September 08, 2021 08:16 Updated For what reasons does a delivery come back? The following three reasons describe possible scenarios why items cannot be delivered by Swiss Post. Item cannot be delivered (due to incorrect or untraceable address) Recipient has moved (address is no longer correct) Refusal of acceptance (acceptance of the delivery is actively refused) What is to be done after a return? The shipment is returned to the sender (supplier) by the Swiss Post. Once the shipment has been returned, the supplier contacts Digitec Galaxus to find out what the customer and recipient would like to do with their order. Ideally, the shipment is sent again to the recipient's (corrected) address. If the order is cancelled because delivery is not possible, the item should be returned to the supplier's warehouse. If the item can no longer be placed in the warehouse, the next section comes into play. How do I forward an undeliverable shipment to Digitec Galaxus? Goods that can no longer be returned to the warehouse of the supplier may be forwarded to Digitec Galaxus. The parcel will be properly repackaged for dispatch to Digitec Galaxus. Before dispatch, please contact email@example.com by e-mail, indicating the order number, in order to receive a return label "Customer return from undeliverable postal delivery". With this label on the parcel, the goods will be sent to the relevant Digitec Galaxus warehouse, where they can be booked in and resold.