What conditions do my carriers have to meet? December 08, 2022 12:54 Updated Notification before warehouse delivery All pallet deliveries without a fixed timeslot agreed with Digitec Galaxus AG must be announced for the purpose of coordination and reservation of a delivery timeslot. Deliveries without a reserved timeslot will be rejected Individual packages deliveries do not need a timeslot reservation Warehouse Booking Method Tool Instructions Questions Wohlen Online Before 16:00 of the previous day of the delivery Cargoclix How do I use Cargoclix? receiving@digitecgalaxus.ch +41 (0)79 560 99 82 Mo-Fr: 07:30-16:00 Dintikon Online Before 16:00 of the previous day of the delivery Cargoclix How do I use Cargoclix? logistics.di@digitecgalaxus.ch +41 (0)79 664 13 88 Mo-Fr 08:00-16:00 Uhr Roggwil Online Before 16:00 of the previous day of the delivery Cargoclix How do I use Cargoclix? logistics.ro@digitecgalaxus.ch +41 (0)77 266 64 99 Mo-Fr 08:00-16:00 Uhr Oftringen Online Before 16:00 of the previous day of the delivery Cargoclix How do I use Cargoclix? logistics.of@digitecgalaxus.ch +41 (0)62 788 78 71 Mo-Fr: 07:00-12:00 / 13:00-17:00 Mandatory information for a notification Name of the carrier Name of the supplier(s) Our order number per supplier Number of loading units (pallets) Preferred delivery day/delivery time Factors to be taken into consideration for the notification The information and data of the notification must match the delivery. In case of discrepancies, the delivered goods may be rejected. Delays must be reported as early as possible and any reallocated time slot must be respected. If a notified delivery cannot take place, it must be cancelled as early as possible. The number of pallets notified in advance must correspond to the number of pallets actually delivered. Location information Warehouse Delivery hours Address Link Wohlen Mo-Fr 06:00-19:00 Digitec Galaxus AG Receiving Industriestrasse 21 CH-5610 Wohlen GLN: 7640151820015 Google Maps Warehouse Wohlen Dintikon Mo-Fr 07:00-14:00 Digitec Galaxus AG (Building Doppel Punkt) Receiving Parallelstrasse 10 CH-5606 Dintikon GLN: 7640151820022 Google Maps Warehouse Dintikon Roggwil Mo-Fr 07:00-18:00 Digitec Galaxus AG Rampen 50-55 Lagerhausstrasse 12 CH-4914 Roggwil GLN: 7640151820039 Google Maps Warehouse Roggwil Oftringen Mo-Fr 07:00-12:00 and 13:00-17:00 Digitec Galaxus AGc/o Fiege Logistik (Schweiz) AGIndustriestrasse 114665 Oftringen GLN: 7640151820053 Google Maps Warehouse Oftringen At the ramp The allocated delivery time must be strictly adhered to. The carriers must report to the ramp before the allocated time slot (max. 15 minutes). Delayed deliveries (more than 10 minutes after the start of the time window) will be reallocated by our scheduling department based on the reason for the delay. Longer waiting times or a postponement of the delivery to another day may be the consequence. The following information must be provided for each delivery: QR code or CargoMarket Booking ID (visible on the Cargoclix booking confirmation) Delivery note in paper form with Digitec Galaxus AG order number Proof of customs clearance for deliveries from abroad Wohlen / Dintikon / Roggwil: Import list or CMR stamped by customs Oftringen: Import list (CMR not sufficient) Special conditions for deliveries in Wohlen Trucks will be rejected at the receiving area in the following cases: Arrival with a delay of more than one hour (+1h starting from the beginning of the time slot) Deviations in the actual number of pallets delivered that prevent adherence of the booked time slot The following instructions will be followed: Drivers will be instructed to contact their dispatchers so that a new time slot can be arranged. New time slots for the same day: changes in the bookings can only be performed by Digitec Galaxus on behalf of the supplier. For this, the dispatcher must contact the warehouse in Wohlen (see above under contact details). New time slots for a latter-day: dispatchers can rebook the time slots themselves. Means of transportDelivery is only possible via the ramps or at ground level. Side unloading with a front loader is not possible. We reserve the right to refuse delivery. Pallets may only be unloaded with manual lift trucks. Load unit The load unit (e.g. pallet) conditions must be respected. Pallet exchangeThe EUR exchange pallets are exchanged step by step. No individual pallet accounts are kept with suppliers.When exchanging pallets, the regulations according to the document Exchange of Euro Pallets: Recommendation of GS1 Switzerland and ASTAG apply. If the criteria are not met, we reserve the right not to exchange the pallets. SafetyThe safety instructions of Digitec Galaxus AG personnel must be followed. The wearing of safety shoes and high-visibility waistcoats is mandatory in the warehouses of Digitec Galaxus AG. DamageDuring unloading / At the ramp, the delivery will be checked for visible transport damage. If slight transport damage is detected, this must be acknowledged on the proof of delivery and, if necessary, complaints processes initiated subsequently. In the case of massive transport damage, we reserve the right to reject the consignment. This will also be acknowledged. Version 08.12.2022