What conditions do my carriers have to meet?

Notification before warehouse delivery

All pallet deliveries without a fixed timeslot agreed with Digitec Galaxus AG must be announced for the purpose of coordination and reservation of a delivery timeslot.

• Deliveries without a reserved timeslot will be rejected
• Individual packages deliveries do not need a timeslot reservation

For our locations in Wohlen and Oftringen, delivery timeslots must be booked via the corresponding online tool. Booking requests per email or phone will not be considered.

For our locations in Dintikon and Roggwil, delivery timeslots must be booked via e-mail.

Mandatory information for a notification

• Name of the carrier
• Name of the supplier(s)
• Our order number per supplier
• Number of loading units (e.g. pallets) to be delivered per supplier
• Preferred delivery day/delivery time

Reply from Digitec Galaxus AG

The following information will be provided in response to a successful notification:

• Delivery date and time
• Notification number

Factors to be taken into consideration for the notification

• The information and data of the notification must match the delivery.  In case of discrepancies, the delivered goods may be rejected.
• Delays must be reported as early as possible and any reallocated time slot must be respected.
• If a notified delivery cannot take place, it must be cancelled as early as possible.
• The number of pallets notified in advance must correspond to the number of pallets actually delivered.

Location information

At the ramp

The allocated delivery time must be strictly adhered to. The carriers must report to the ramp (max. 15 minutes) before the allocated time slot.

Delayed deliveries (more than 10 minutes after the start of the time window) will be reallocated by our scheduling department based on the reason for the delay. Longer waiting times or a postponement of the delivery to another day may be the consequence. Pallets may only be unloaded with pallet trucks.

The following information must be provided for each delivery:

• Notification number and allocated time slot
• Delivery note in paper form with Digitec Galaxus AG order number
• Proof of customs clearance for deliveries from abroad
  • Wohlen / Dintikon / Roggwil: Import list or CMR stamped by customs
  • Oftringen: Import list (CMR not sufficient)

Means of transport
Delivery is only possible via the ramps or at ground level. Side unloading with a front loader is not possible. We reserve the right to refuse delivery.

Load unit

The load unit (e.g. pallet) conditions must be respected.  

Pallet exchange
The EUR exchange pallets are exchanged step by step. No individual pallet accounts are kept with suppliers.
When exchanging pallets, the regulations according to the document Exchange of Euro Pallets: Recommendation of GS1 Switzerland and ASTAG apply. If the criteria are not met, we reserve the right not to exchange the pallets.

Safety
The safety instructions of Digitec Galaxus AG personnel must be followed. The wearing of safety shoes and high-visibility waistcoats is mandatory in the warehouses of Digitec Galaxus AG.

Damage
During unloading / At the ramp, the delivery will be checked for visible transport damage. If slight transport damage is detected, this must be acknowledged on the proof of delivery and, if necessary, complaints processes initiated subsequently. In the case of massive transport damage, we reserve the right to reject the consignment. This will also be acknowledged.

Version 01.06.2022