What conditions do my carriers have to meet?

Notification before warehouse delivery

All pallet deliveries without fixed time windows agreed with Digitec Galaxus AG must be announced by 16:00 the day before the delivery for the purpose of coordination and reservation of a delivery time window.

• Deliveries that have not been advised will be rejected.
• Individual packages do not have to be advised.

The following notification options exist for our locations, e-mail is preferred:

Deliveries to Oftringen

*For our location in Oftringen, deliveries must be notified online at least 24 hours in advance. You can find the instructions here. Please also read the «Brief Information for Digitec Galaxus Deliveries at Fiege Oftringen».

For questions or problems, please contact us by e-mail or telephone.
Tel. +41 (0)62 788 78 40 / e-mail: digitecgalaxus@fiege.com 

Mandatory information for a notification

• Name of the carrier
• Name of the supplier(s)
• Our order number per supplier
• Number of loading units (e.g. pallets) to be delivered per supplier
• Preferred delivery day/delivery time

Reply from Digitec Galaxus AG

The following information will be provided in response to a successful notification:

• Delivery date and time
• Notification number

Factors to be taken into consideration for the notification

• The information and data of the notification must match the delivery.  In case of discrepancies, the delivered goods may be rejected.
• Delays must be reported as early as possible and any reallocated time slot must be respected.
• If a notified delivery cannot take place, it must be cancelled as early as possible.
• The number of pallets notified in advance must correspond to the number of pallets actually delivered.

Location information

At the ramp

The allocated delivery time must be strictly adhered to. The carriers must report to the ramp (max. 15 minutes) before the allocated time slot.

Delayed deliveries (more than 15 minutes after the start of the time window) will be reallocated by our scheduling department based on the reason for the delay. Longer waiting times or a postponement of the delivery to another day may be the consequence. Pallets may ony be unloaded with pallet trucks.

The following information must be provided for each delivery:

• Notification number and allocated time slot
• Delivery note in paper form with Digitec Galaxus AG order number
• Proof of customs clearance for deliveries from abroad

Means of transport
Delivery is only possible via the ramps or at ground level. Side unloading with a front loader is not possible. We reserve the right to refuse delivery.

Load carrier

Deliveries of goods that are not delivered by couriers must be made exclusively on EUR exchange pallets 1200 mm x 800 mm. Any deviations from this must be notified at the time of notification. The maximum loading height is 220 cm, excess width is not permitted.

Pallet exchange
The EUR exchange pallets are exchanged step by step. No individual pallet accounts are kept with suppliers.
When exchanging pallets, the regulations according to the document Exchange of Euro Pallets: Recommendation of GS1 Switzerland and ASTAG apply. If the criteria are not met, we reserve the right not to exchange the pallets.

Safety
The safety instructions of Digitec Galaxus AG personnel must be followed. The wearing of safety shoes and high-visibility waistcoats is mandatory in the warehouses of Digitec Galaxus AG.

Damage
During unloading / At the ramp, the delivery will be checked for visible transport damage. If slight transport damage is detected, this must be acknowledged on the proof of delivery and, if necessary, complaints processes initiated subsequently. In the case of massive transport damage, we reserve the right to reject the consignment. This will also be acknowledged.

Version 04.01.2022