What conditions do my carriers have to meet?

Notification before warehouse delivery

All pallet deliveries without a fixed timeslot agreed with Digitec Galaxus AG must be announced for the purpose of coordination and reservation of a delivery timeslot.

• Deliveries without a reserved timeslot will be rejected
• Individual packages deliveries do not need a timeslot reservation

Mandatory information for a notification

• Name of the carrier
• Name of the supplier(s)
• Our order number per supplier
• Number of loading units (pallets)
• Preferred delivery day/delivery time

Factors to be taken into consideration for the notification

• The information and data of the notification must match the delivery.  In case of discrepancies, the delivered goods may be rejected.
• Delays must be reported as early as possible and any reallocated time slot must be respected.
• If a notified delivery cannot take place, it must be cancelled as early as possible.
• The number of pallets notified in advance must correspond to the number of pallets actually delivered.

Location information

At the ramp

The allocated delivery time must be strictly adhered to. The carriers must report to the ramp before the allocated time slot (max. 15 minutes).

Delayed deliveries (more than 10 minutes after the start of the time window) will be reallocated by our scheduling department based on the reason for the delay. Longer waiting times or a postponement of the delivery to another day may be the consequence. 

The following information must be provided for each delivery:

• QR code or CargoMarket Booking ID (visible on the Cargoclix booking confirmation)

• Delivery note in paper form with Digitec Galaxus AG order number
• Proof of customs clearance for deliveries from abroad
  • Wohlen / Dintikon / Roggwil: Import list or CMR stamped by customs
  • Oftringen: Import list (CMR not sufficient)

Special conditions for deliveries in Wohlen

Trucks will be rejected at the receiving area in the following cases:

• Arrival with a delay of more than one hour (+1h starting from the beginning of the time slot)
• Deviations in the actual number of pallets delivered that prevent adherence of the booked time slot

The following instructions will be followed:

• Drivers will be instructed to contact their dispatchers so that a new time slot can be arranged.
• New time slots for the same day: changes in the bookings can only be performed by Digitec Galaxus on behalf of the supplier. For this, the dispatcher must contact the warehouse in Wohlen (see above under contact details).
• New time slots for a latter-day: dispatchers can rebook the time slots themselves.

Means of transport
Delivery is only possible via the ramps or at ground level. Side unloading with a front loader is not possible. We reserve the right to refuse delivery. Pallets may only be unloaded with manual lift trucks.

Load unit

The load unit (e.g. pallet) conditions must be respected.  

Pallet exchange
The EUR exchange pallets are exchanged step by step. No individual pallet accounts are kept with suppliers.
When exchanging pallets, the regulations according to the document Exchange of Euro Pallets: Recommendation of GS1 Switzerland and ASTAG apply. If the criteria are not met, we reserve the right not to exchange the pallets.

Safety
The safety instructions of Digitec Galaxus AG personnel must be followed. The wearing of safety shoes and high-visibility waistcoats is mandatory in the warehouses of Digitec Galaxus AG.

Damage
During unloading / At the ramp, the delivery will be checked for visible transport damage. If slight transport damage is detected, this must be acknowledged on the proof of delivery and, if necessary, complaints processes initiated subsequently. In the case of massive transport damage, we reserve the right to reject the consignment. This will also be acknowledged.

Version 08.12.2022