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  1. Digitec Galaxus Partner
  2. Merchant Programme

Merchant Programme

I use the online shops of Digitec Galaxus AG as a platform to sell my products.

As a merchant based outside of Switzerland, may I also use the Digitec Galaxus AG merchant programme?

  • What do I have to pay attention to regarding the import of certain assortments into Switzerland?
  • How do I benefit from the customs clearance solution of Digitec Galaxus AG?

I’d like to offer my products. What is the proposed way to do so?

  • In which form do I deliver my product data?
  • What product compliance requirements must I meet?
  • What should I be aware of when offering products with a power connection?
  • What does my online shop appearance at Digitec Galaxus AG look like?

How do I receive my orders and ship the goods?

  • How can I be integrated via interface?
  • How do I process my orders via Customer Management Interface (CMI)? (Extranet of Digitec Galaxus AG)
  • What documents do I enclose with the delivery?
  • I would like to offer service partner services. What are the next steps?

How do I deal with returns and warranty claims?

  • How do I process warranty claims?
  • How do I process returns?

What do the financial flows look like?

  • How does Digitec Galaxus AG handle my payment process with the end customer?
  • When and why do I need to provide a VAT compliant invoice?
  • How do I invoice?

Where does Digitec Galaxus provide me with additional support?

  • Who is responsible for customer support?
  • Which reports are offered by Digitec Galaxus AG?
Digitec Galaxus Partner